being boring
Originally uploaded by scottelbot
My truck broke down on the way to work this morning. I did what I could to limp it the rest of the way there and then had to figure out what to do. I had a pretty good idea that it was the alternator from the way it was behaving. I'm no grease monkey, but I've been known to take care of my own car repairs in the past. This time though, I didn't want or need the hassle. I was prepared to pay someone to make the repairs instead. So I called the shop I've usually gone to in the past.
They've never been remarkable in any particular way. I can't say I've recommended them to others very often. They had always just done the job and moved on. No frills. No free prize. Nothing spectacular. Basically, they had just never messed up or over charged me.
So I called them. The mechanic, whom we shall call Joe the Mechanic (Regular Joe's seem to be popular these days), that answered sounded pressed for time. He didn't seem to want to be on the phone talking to me.
Me: "Hello, I have an alternator that has gone out on me. I was wondering if you would have time to get me in this afternoon."
Joe the Mechanic: "Not real sure."
Me: "Well, maybe tomorrow?"
Joe the Mechanic: "Possibly, we're pretty busy."
Me: "Okay. Would you be able to give me a ballpark figure of what I'm looking at to get it replaced? It doesn't have to be real close. Just something to give me an idea."
Joe the Mechanic: "It's not going to be cheap."
Me: "Okay, what are we talking about?"
Joe the Mechanic: "It's not going to be cheap."
Me: "I understand... "
Joe the Mechanic: "It's just not going to be very cheap."
Me: "Okay, what about...
CLICK
I didn't even get to finish my next question. Joe the Mechanic had hung up on me. Joe the Mechanic did not get my business. In fact, he had convinced me I was better off just doing the job myself. So I went to the local
O'Reilly's Auto Parts store to get the alternator I needed. This is where Norm the O'Reilly's Clerk comes in.
What Norm did:- He remembered my name from when I had to make some repairs back in May.
- He ran a free diagnostics to make sure the problem was indeed the alternator.
- He stood with me in the freezing rain while running the test.
- He offered to use their jump box to jump start my truck again (I had my own though).
- He took care of me promptly, did not cut me off, and did not tell me it was going to be expensive.
Most importantly, Norm the O'Reilly's Clerk actually made me feel okay with the fact that I was choosing to do the manual labor myself. He convinced me I was making the right move by providing me with outstanding customer service. He gave me a
free prize. He went out of his way to be spectacular. He made my visit worthwhile.
Personally, I'll take Norm over Joe any day and I think it's pretty safe to say you would too.