Sunday, August 2, 2009

The Small Things in Between

Were all dressed like stockbrokers
Originally uploaded by from a second story.

Brett Westcott and Cameron Brown are touring the United States, but you may have never heard of them. If you have or you've been fortunate to run into them, you'll know who they are. You'll remember them. Maybe even for the rest of your life. That's because Brett and Cameron are doing something memorable. They're passing out compliments to any and everyone they come across. Sure, it's more funny than flattering, but it's memorable. It can make your day. It will undoubtedly put a smile on your face. In many ways, it's remarkable.

Whether you're simply serving oatmeal with a smile, passing bubble gum to little kids as you shake their hands, or doing some other small thing, understand that someone is taking notice. Someone sees it and probably appreciates the genuine attitude with which you perform your small act of kindness.

It doesn't matter what aspect of life you apply this to. It works in business just as well as any other area of your life.

I still remember the first boss I worked for with fondness. I don't remember him so much for his shrewd business tactics (he was a very good businessman), I remember him because he was kind and took care of his employees. I remember that when he walked up to me and asked how I was doing, often his hand was on my shoulder. It was a simple gesture that he probably didn't give much thought to, but it signaled to me he cared about how I was doing and what my answer was. Even though he passed away years ago, I won't forget it.

The small things matter. It's the small things that make a real difference in the long run. We all want people to remember the big things we've accomplished, but it's the little things in between that most people notice.

So what small things are you doing in your life or business? People are noticing.

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